Interpretation Services in Healthcare: Best Practices, Recommendations, and Requirements

Course Summary

Interpretation services are life-changing and sometimes lifesaving services that help to bridge communication gaps and language barriers in many critical areas of life. In this course, you will learn about the state of interpreter services today while exploring deficiencies, areas for improvement, and best practices for providing and using interpretation services in healthcare spaces. The goal is to improve accessibility and increase positive outcomes for individuals who communicate through American Sign Language (ASL), as well as individuals with Limited English Proficiency (LEP) in Colorado. This course also emphasizes the intersectionality of race, gender, sexuality, and social economic status and the ways in which these factors can shape individuals' experiences, opportunities, and outcomes.

Learning Objectives

Upon successful completion of this course, you will be able to:

1. Distinguish between interpreters and translators, and explain how interpreter services are used in various settings. Describe the current roles, requirements, benefits, and cultural considerations for interpreter services in healthcare spaces.
2. Identify the barriers to using interpreter services for medical professionals and patients in healthcare settings.
3. Discuss how government agencies, state agencies, community organizations, and healthcare facilities can increase the accessibility of interpreter services in the state of Colorado.

Learning Audience

This course is intended for medical professionals and individuals working in healthcare settings.

Course Duration

• 60 minutes

Content Contributors

• Dijana Gregg-Smith