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Course Summary
Telebehavioral health (TBH) is a critical tool in behavioral health care delivery. Among many benefits, it enables expanded access to services for those in need and, in certain settings and circumstances, it may even deliver higher quality care in a more effective manner than treatment provided in person. For this reason, it is important for behavioral health providers to holistically consider and evaluate the role TBH has (or could have) in their clinical practice and to utilize evidence-based information and strategies to make decisions on how to best incorporate it. This course offers participants the opportunity to do just that. Through the provided content and activities, they will explore the history of TBH and its importance in improving access to care, especially for individuals in remote areas. They will also learn how to initiate and manage TBH services, with a focus on setting goals, enhancing provider-client interactions, leveraging modern technologies to improve clinical outcomes, and maintaining compliance with crucial legal, regulatory, and ethical considerations. Client engagement strategies are emphasized throughout to help participants support their clients in gaining comfort and competence with using TBH technologies, while ensuring proper privacy and safety protocols are utilized. After completing this course, participants will have a strong foundation of knowledge and skills to implement TBH services in a manner that is effective and appropriate for their individual practice.
Learning Objectives
Below you'll find the Learning Objectives for each of the 6 modules in this course:
- Introduction to Telebehavioral Health
- Participants will be able to define telebehavioral health and related terminology, describe the historical development of TBH, and leverage evidence supporting the benefits of TBH in their clinical practice.
- Ethical, Legal, and Regulatory Best Practices for Telebehavioral Health
- Participants will be able to comply with federal, state, and local requirements for TBH related to operational space, licensure, prescribing, privacy and security, and other essential practice management standards.
- Participants will be able to utilize best practices for billing and reimbursement for TBH, especially in regards to documentation, policy updates, and transparency with clients.
- Administrative Best Practices for Telebehavioral Health
- Participants will be able to initiate TBH services, develop standard operating procedures and administrative workflows, train staff and clients to engage with TBH technologies and protocols, and manage emergencies.
- Technical Best Practices for Telebehavioral Health
- Participants will be able to choose and integrate appropriate TBH technology systems into their clinical practice, prevent and manage technical issues, leverage video teleconferencing best practices, and create a clinical environment that is conducive to providing safe, effective care.
- Clinical Best Practices for Telebehavioral Health
- Participants will be able to determine the clinical appropriateness of TBH for individual clients, prepare clients for the TBH process and experience, and obtain informed consent from clients prior to initiating TBH services.
- Participants will be able to deliver safe and effective TBH care that aligns with established clinical, logistical, interprofessional, cultural, ethical, and regulatory standards and best practices.
- Using Technology to Augment Clinical Care
- Participants will be able to make informed decisions regarding technology solutions for TBH care, including mobile health applications and computerized cognitive behavior therapy.
Learning Audience
This course is designed for behavioral health providers (counselors, social workers, etc.), but it includes information and materials that will benefit anyone working in the behavioral health field and engaging with telebehavioral health services (administrators, support staff, etc.).
Continuing Education Credits
This course is eligible for Continued Education Units (CEU) upon completion, which are awarded as follows:
- 1 CEU credit awarded per (1) hour of completed learning
The University of Colorado is approved by the American Psychological Association to sponsor continuing education for psychologists. The University of Colorado maintains responsibility for this program and its content.
Questions about CE credits?
Course Duration
Content Contributors
- Matt Mishkind, PhD, Deputy Director, Johnson Depression Center, University of Colorado, Anschutz Medical Campus
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