Strategies to Optimize Patients' Experiences in Medical Care Settings
This course is designed to equip front-desk employees in physical and medical health settings with the skills to enhance interactions with patients, their families, and coworkers. It places special emphasis on being mindful of individuals with disabilities. Participants will learn cultural humility, self-care, trauma-informed care, and de-escalation techniques to foster effective communication and create a positive healthcare experience for all patients.
