Strategies to Optimize Patients' Experiences in Medical Care Settings

Course Summary

This course is designed to equip front-desk employees in physical and medical health settings with the skills to enhance interactions with patients, their families, and coworkers. It places special emphasis on being mindful of individuals with disabilities. Participants will learn cultural humility, self-care, trauma-informed care, and de-escalation techniques to foster effective communication and create a positive healthcare experience for all patients.

Learning Objectives

Upon successful completion of this course, you will be able to:

1. Identify ways to communicate and interact with patients and their families that show understanding and respect.
2. Follow specific methods that support the prevention of negative communications and interactions with individuals in a healthcare setting.
3. Identify practices to improve your skillset to successfully engage patients and co-workers.

Learning Audience

The intended audience for this course is front-desk workers in physical and medical health facilities.

Course Duration

• 60 minutes

Content Contributors

• Christine L Petranovich, PhD, ABPP-CN.