Strategies to Optimize Patient's Experiences in Healthcare Settings

Course Summary

This course is designed to improve interactions with patients in healthcare settings, whether in person or through other modalities (e.g., telephone, online). You will learn strategies relevant to behavioral healthcare within these settings and an overview of skills you can use to interact effectively with patients experiencing various symptoms and concerns.

Learning Objectives

Upon successful completion of this course, you will be able to:

1. Recognize the importance of a trauma-informed care approach when interacting with clients/patients.
2. Identify strategies of de-escalation when interacting with clients/patients.
3. Identify practices to demonstrate cultural humility when interacting with clients/patients.

Learning Audience

The learners for this training are front desk staff in healthcare settings, behavioral health service providers, social workers, counselors, and peer support specialists.

Course Duration

• 45 minutes