All Courses

While the course strives to provide an accurate and evidence-based approach to recognizing and responding to behavioral health disorders in jails, it is important to acknowledge certain limitations. The content, while current to the best of our knowledge, may not encompass all recent developments in this rapidly evolving field. The approaches discussed may not be universally applicable, as they are influenced by individual client factors and limitations in healthcare systems. All references have been peer-reviewed. Attendees are also encouraged to continuously seek out the latest research and guidelines to complement the information provided in this training.

First responders, including EMS (Emergency Medical Services), law enforcement, firefighters, and crisis hotline personnel, are often the first to encounter individuals in behavioral health crises. In these moments, behaviors like agitation, confusion, or withdrawal may be misread, resulting in unnecessary use of force, incarceration, or hospitalization.

This course introduces and expands on core de-escalation skills, offering relational engagement techniques to help you assess situations in real time, reduce harm, and guide individuals toward appropriate care. Whether you're new to de-escalation or looking to deepen your approach, you'll learn to read behavioral cues, make informed decisions, and use connection as a path to meaningful support.

Through real-world scenarios and development of strategies for building local resource networks, this training strengthens your ability to divert individuals away from the criminal justice system or the ER (emergency room) and into services that support long-term stability.

Individuals who have suffered a brain injury face many challenges following their injury, including physical, cognitive, and emotional consequences that can range from inconvenient to debilitating. Whether the brain injury is mild, moderate, or severe, patients rely on medical professionals to guide the recovery process and help them thrive in the aftermath of an injury.

This training gives primary care providers the knowledge and skills needed to better understand and support individuals who have experienced brain injury. It covers the different types of brain injuries, their causes, and the physical, cognitive, and emotional impacts they can have. By the end of the program, providers will be equipped to effectively collaborate with their patients to improve their quality of life.